DH Templates

How do we document all the processes that happen in the office? Templates?

I run a small business and I need a way to capture all the processes that happen in the office. E.g. what to do with this, where to file that, who to phone when xyz. At the moment 'everyone just knows' but, if we needed an urgent replacement they would not know what to do. Are there any templates for something like this?

Public Comments

1. http://www.microsoft.com/downloads/details.aspx?FamilyID=F019BD1B-6EAA-4CD1-9EEC-9AA7C1870A38&displaylang=EN http://www.officearrow.com/forums/templates-documents/1693-emergency-procedures-guide-word.html HOPE THIS HELPS BUT I GUESS EVERY BUSINESS IS DIFFERENT AND IT MAY BE THAT YOU HAVE TO START WITH A LIST OF PROCESESS AND BREAK IT DOWN - THEN MAKE UP A RING BINDER WITH SECTIONS TO RECORD DETAILS EACH.
2. I designed my own and also bought log registers from Staples.
3. When we teach process mapping we use post-it notes. You work out the key steps in any process and then work out the sub-processes in each of those and usually don't go any lower than 4 levels. Using sheets of flipchart paper on the wall and sticking your post-it notes on them helps you to move things around and you also see if you've any duplication or points where processes come to dead ends. Feel free to contact me with specific questions. Good luck!